Dear Hiring Manager,

I am a member of the Society for Technical Communication (STC), the IEEE Professional Communications Society (PCS), and The Content Wrangler Community. I hold a BA in English/Technical Communication from the University of Central Florida (UCF) with a minor in Visual Arts, and have over 18 years experience in technical writing, copy writing, editing, and design.

Additionally, I have almost a decade of experience managing a Technical Publications department in the IT division of a title insurance company, and over 10 years experience running a freelance communications company, Write Way Designs, Inc., at

I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, InDesign, and Fireworks, HTML, XML, DHTML, CSS, and Javascript, and Microsoft Office Professional.

In addition to technical prowess, I am an excellent communicator, writer, designer, and leader. I have worked on small, medium, and enterprise-wide projects as a writer, editor, designer, software tester, and documentation supervisor. I am creative and fully conversant with many development and communications methodologies and understand the need to weigh process against productivity. I foster inter-team communications and help enable my team and project to succeed.

My goal is to work full-time with good and productive teams on interesting and engaging projects as a Communications or Documentation Director or Manager, Art Director, Technical Publications Supervisor or other senior level position. I greatly enjoy helping teams succeed in meeting their deadlines for deliverables.

I am available for part-time/telecommuting/freelance work, and full-time for the right permanent opportunity in Orlando, Florida. Please offer details about your management style and structure, as I am particularly interested in flat hierarchies, contact with senior management, and flex-time including work/life balance, flexible start times, and telecommuting.

Please review my resume, and if you have a suitable full-time and/or freelance opportunity, please contact me at your earliest convenience for an interview.

Thank you for your time and consideration.


Susana Maria Rosende




To use skills and experience to pursue the position of Communications or Documentation Manager, Technical Publications Supervisor, or Senior Technical Writer/Editor/Web Author in the Greater Orlando Area, or as a telecommuter from Orlando, Florida.

Also available for part-time or contract writing, editing, Web design, translation (English/Spanish) and illustration through freelance business, Write Way Designs at



Write Way Designs, Inc., (freelance communications company), Orlando, FL
January 1997 - Present

Contract Senior Technical Writer
Lockheed Martin, Department of Simulation, Training, and Support, Orlando, FL
August 2008 - Present

Freelance Copy Writer
Tots N Style, Inc., (e-commerce)
August 2008 - Present

Freelance Copy Writer
Loans Interactive, (mortgage industry)
August 2008 - Present

Documentation Specialist
Wyndham Vacation Ownership, (hospitality industry), Orlando, FL
February 2008 - July 2008

Technical Publications Supervisor
Attorneys' Title Insurance Fund, (title insurance), Orlando, FL
August 1997 - February 2008

Senior Technical Writer
Phoenix International, (banking software), Heathrow, FL
1996 - 1997

Technical Writer
John H. Harland Corporation, (banking software), Orlando and Tampa, FL
1995 - 1996

Technical Translator
Fiserv, (banking software), Orlando, FL
1993 - 1995

Documentation Specialist
Brown and Caldwell, (environmental engineering), Orlando, FL
1991 - 1993

Technical Writer
Greater Orlando Aviation Authority, (government agency), Orlando, FL
1990 - 1991


Technical Courses:


Available Online Resume Formats:

Hosting by WebRing.